Field Installation Service Supervisor

About Justrite Safety Group

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.

The Contribution You'll bring to this Role:

The Field Installation Services Supervisor is responsible for leading BCI's field installation service organization supporting the installation of engineered secondary containment systems for utility, EPC, and industrial customers. This position manages a team of approximately 7 field installation technicians, expected to grow to approximately 10, and is responsible for coordinating the complete field-installation process from initial customer notification through project completion. The supervisor owns the installation schedule, assigns technicians to projects, communicates project requirements and documentation, establishes project expectations and timelines, and serves as the primary escalation point for technicians and customers when field conditions or project execution do not proceed as planned. The successful candidate will combine strong people leadership, project coordination, construction/jobsite experience, customer communication, and practical problem-solving skills.

About the Team:

As a member of our Operations team, you will be dedicated to driving efficiency and excellence across all aspects of our business. With a focus on streamlined processes and innovative solutions, they ensure that our operations run smoothly and effectively. Comprised of skilled professionals who are leaders in their field, the team is committed to optimizing performance and delivering high-quality results. Their expertise is key to maintaining our competitive edge and supporting the growth and success of our company.

What You'll Do at Justrite:

Field Service Scheduling & Coordination

• Receive installation requests from customer and subcontractor points of contact and coordinate installation timing.

• Maintain the master calendar of active and upcoming installation projects.

• Review project drawings, installation documentation, site requirements, and customer expectations before assigning resources.

• Assign technicians to projects based on workload, capability, location, and project requirements.

• Establish expected project timelines and communicate schedules and priorities to technicians and customers.

• Track active projects and proactively identify scheduling, staffing, material, or site-readiness issues.

• Conduct weekly field-service team meetings to review upcoming projects, assignments, priorities, challenges, and lessons learned.

• Coordinate with internal departments as necessary to ensure technicians have the information and materials needed to execute installations successfully.

Technician Leadership

• Directly supervise and develop a team of approximately 7 field installation technicians, with responsibility expected to expand to approximately 10.

• Provide clear direction, expectations, coaching, and feedback to field technicians.

• Develop technician capability through training, mentoring, and sharing installation best practices.

• Hold technicians accountable for safe, professional, and consistent execution of field work.

• Identify staffing and training needs as the field-service organization grows.

• Foster a culture of ownership, teamwork, responsiveness, and customer service.

Customer & Contractor Coordination

• Serve as the primary BCI field-service contact during the installation phase of customer projects.

• Establish effective working relationships with utility representatives, EPCs, subcontractors, general contractors, and project coordinators.

• Confirm site readiness and coordinate installation activities with the customer's construction schedule.

• Communicate project status, schedule changes, field conditions, and issues clearly and professionally.

• Work directly with customer and contractor personnel to resolve jobsite issues while protecting BCI's installation requirements and customer commitments.

• Represent BCI professionally in construction environments and maintain strong customer relationships.

Installation Quality & Technical Support

• Ensure installations are performed in accordance with BCI installation procedures, project drawings, and applicable requirements.

• Provide technicians with the appropriate project documentation and installation expectations before mobilization.

• Support technicians remotely when installation questions or unexpected conditions arise.

• Review field issues and determine when additional technical, operational, or management support is required.

• Reinforce proper installation practices involving liner layout, attachment, seaming, sealing, boots around piers and penetrations, filtration/drainage components, and final system completion.

• Promote consistent workmanship and attention to detail across the technician team.

Problem Resolution & Escalation

• Serve as the first point of escalation when field projects do not proceed according to plan.

• Quickly assess problems involving site conditions, installation methods, scheduling, customer expectations, personnel, or materials.

• Determine whether the issue can be resolved remotely or requires onsite intervention.

• Mobilize to the jobsite when necessary to provide direct troubleshooting and leadership.

• Escalate significant technical, operational, commercial, or customer issues to the appropriate BCI leadership.

• Ensure that lessons learned from difficult projects are communicated back to the team and incorporated into future installations.

Field Support

• Travel to customer jobsites as needed to support project execution, resolve installation issues, or assist technicians.

• Under normal operating conditions, travel is expected to be approximately 2-3 trips per quarter, with additional travel when project conditions require onsite support.

• Be capable of responding quickly to projects experiencing significant challenges.

Competencies:

• Resourceful - Passionately finds ways over, around, or through barriers to success. Moves quickly to achieve results despite limited resources.

• Execution & Accountability- Plans and delivers measurable results. Has a bias for action - Operates with urgency and discipline. Uses data to drive decisions and correct course quickly.

• Effective Communication - Clear and strategic communication that fosters trust and aligns with organizational goals and values.

• Customer Focus - Demonstrates a strong commitment to understanding and meeting the needs of internal and external customers by delivering responsive, high-quality recruiting services that support business objectives.

• Judgement/ Decision Making - Demonstrates the ability to make timely, sound, and data-informed decisions that support organizational hiring goals and talent strategies.

• Detail Orientated - Manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Your Skills and Expertise:

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

• 5+ years of experience in field service, construction, installation, industrial services, or a related environment.

• Previous experience supervising or leading field personnel.

• Strong organizational and scheduling skills with the ability to manage multiple concurrent projects.

• Strong verbal and written communication skills.

• Demonstrated ability to work directly with customers, contractors, and project teams.

• Strong problem-solving and decision-making ability.

• Ability to read and understand technical drawings, project documentation, and installation instructions.

• ~20% to travel to jobsites as needed. Travel to jobsites when a project requires direct leadership, troubleshooting, or customer support.

• Ability to work effectively in construction and electrical-substation environments.

Additional qualifications that could help you succeed even further in this role include:

• Experience in electrical utilities, substations, EPC construction, industrial construction, secondary containment, waterproofing, geomembranes, or related field services.
• Experience managing traveling technicians.
• Experience working with general contractors and subcontractors.
• Experience with engineered/site-specific installations.

Compensation:

Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.

Benefits:

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We provide flexible hours and alternative work arrangements designed to support a healthy work-life balance. These options vary depending on the specific roles and business needs.

Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.

Why Choose Justrite Safety Group?

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!