Vertical Account Manager, Hospitality, Spectrum Business

Charter Communications
United States, Texas, Coppell
Oct 16, 2026
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Seekingto build lasting partnerships while driving business growth? As aVertical Account Manager, Hospitalityat SpectrumBusiness, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, youwillensure customers receive the best possible service and support, directlyimpactingSpectrum's continued success in the enterprise market. How YouWillMake an Impact Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews Meet or exceed assigned sales quotas and revenue goals byidentifyingand securing renewal andnew salesopportunities Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments Collaborate with internal teams to resolve customer issues andmaintainaccuraterecords in internal databases Establish andmonitorprocedures to support accounts, including contract tracking and compliance with regulatory requirements Assist the Collections Department with account collections as needed Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training Working Conditions Office environment 30% travel required What You Will Bring to Spectrum RequiredQualifications Education High school diploma or equivalent from an accredited organization (GED) Experience Previousexperience with billing systems such as ICOMS or CSG Experience using Salesforce Skills Read, write,speakand understand English Attendance at sales meetings and training sessions asrequired Ability to travel using a reliable personal vehicle, including in inclement weather Valid and active state driver's license and safe driving record Preferred Qualifications Education Bachelor's degree in a business-related field or equivalent combination of education, training and experience Experience 5+ years of strategic account sales or management experience 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN Skills Proven ability selling data, voice, cloud or video solutions and premise-based products Proficiency in Microsoft Word, Excel and PowerPoint #LI-SE1 SCM282 2026-85134 SCM282 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.