Valet Operations Supervisor

The purpose of this position is the internal management and control of the parking and valet services unit within the Parking and Transportation Services department. This includes supervision of Parking Representatives (Valet), Parking Representatives-Lead (valet lead), Senior Parking Representatives (enforcement), Parking Assistants (kiosk/lot operations), and Sr. Auto Equipment Operators. Facilitates safe parking and valet operations for all vehicles operating on the UCDH grounds by providing and maintaining safe equipment and proficient staff. The incumbent plans and implements special parking arrangements/events, ensuring signage, structure maintenance, lot equipment usage, including enforcement of parking regulations, plans and prepares budgets, surveys and reports. #CA-SB

Apply By Date 10/29/2026 by 11:59pm PST

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and/or equivalent experience/training in a complex operations unit.
• 3+ years management or supervisory experience in the service industry.
• Leadership skills and/or supervisory experience to lead, monitor motivate, train and evaluate staff.
• Knowledge of applicable California Vehicle Code regulations.
• Knowledge of proper cash handling, collection and deposit practices.
• Analytical and decision skills to review information, draw conclusions, develop and evaluate alternatives/solutions.
• Skills to analyze options and solve problems independently on assigned projects while utilizing available resources to efficiently complete work assigned.
• Organizational and time management skills to prioritize workload and meet deadlines, develop and carry out project assignments, in an efficient and timely manner and to provide accurate and sufficient documentation of activities.
• Interpersonal, verbal and written communication skills to clearly and efficiently interact with a diverse group of individuals at all levels within the organization to secure and/or promote information to clarify situations, resolve problems, and to foster and promote the goals of the organization.
• Ability to coordinate independently a variety of tasks and functions; to work around frequent interruptions; to organize workload and set ever-changing priorities; to anticipate and provide for schedule changes; to work with deadlines, realigning priorities as necessary.
• Knowledge and experience with but not limited to: Word, Excel, Power Point, Outlook, and databases. Experience in training staff in carrying out proper valet parking procedures.

Preferred Qualifications

• Certified Parking Professional (CPP)
• Certified Administrator of Public Parking (CAPP)
• 2 years' direct supervisory experience within a high-volume valet hospital environment
• One year supervising multiple operational valet units within a hospital environment.
• Experience supervising employees in a collective bargaining.
• Experience with project consulting and familiarity with analysis and decision-making processes in higher education environments.
• Experience in parking/events, public administration, mobility transportation, and/or broad knowledge of UC parking policies and procedures.
• Experience with Microsoft Access, Teams, or similar is a plus.
• Experience in leading workforce teams of both professional and frontline employees.
• Experience in financial reporting and budget responsibility.
• Advanced skills in verbal and written communication and conflict management, including active listening, tact, diplomacy, discretion, confidentiality, and flexibility.
• Advanced interpersonal skills to collaborate, coordinate and integrate with diverse backgrounds and nationalities.
• Demonstrated organizational, problem-solving, decision-making, and action planning skills, including analyzing information, practices, procedures, problems, and situations to recognize alternatives and consequences, formulate logical and objective conclusions and make recommendations appropriate to the situation.
• Skills to work independently, accept challenging circumstances, and solve problems in an ambiguous environment where solutions are not always readily apparent.
• Strong subject matter knowledge of parking and transportation management to train and guide employees.
• Skills to apply/interpret principles to ensure operations meet UC policies and procedures and state and federal regulations.
• Knowledge and ability to audit all aspects of the operation.
• Aptitude to remain calm in busy situations.
• Superior organizational, problem-solving and time management skills.
• Knowledge of business acumen.
• Effective advance communication skills.
• Strong skills in leadership, motivation of staff, and team building.
• Strong skills ion customer service to develop department programs and standards.
• Strong verbal and written communication skills.
• Strong skills to facilitate and collaborate with a diverse group of constituencies on long-and short-term valet parking operational planning.
• Strong report preparation skills to meet operational planning and budgetary reporting requirements.
• Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance.

Key Responsibilities

• 40% - Leadership and Supervisory Functions
• 35% - Operational Coordination and Customer Service Excellence
• 20% - Administrative and Supplemental Duties
• 5% - Health and Safety Practices

Department Overview

The Parking, Transportation, and Fleet Services Department at the UC Davis Medical Center in Sacramento, CA plays a crucial role in supporting the operational needs of the medical center, while enhancing accessibility and mobility for patients, visitors, and staff. The department is dedicated in providing essential services that ensure seamless transportation solutions and promote sustainable practices. The departmental focus is on enhancing operational efficiency, improving user experience, and ensuring a safe and sustainable environment for all stakeholders involved.

Key Operational Components:

Parking and Valet Services: Offering a range of parking and options, including patient and visitor lots, valet and stacked parking, employee parking options, and accessible parking stalls. Monitor and manage parking daily operations to ensure parking is available to accommodate the high volume of traffic and parking demand.
Fleet Services: Manages a diverse fleet of vehicles used for patient transport, medical supply deliveries, maintenance and repair services and employee travel. Ensures fleet vehicles are well-maintained, safe, and environmentally compliant, incorporating sustainable practices.
Transportation Services: Operates shuttle services that facilitate connections between various medical center facilities and nearby offsite locations, enhancing accessibility and convenience for patients and visitors.
Implements programs and promoting eco-friendly practices, the department encourages the use of public transit, biking, and carpooling to reduce the carbon footprint and alleviate parking congestion.
Technology Integration: Leverages advanced technologies to enhance customer experience, including mobile applications for real-time parking availability and shuttlentracking. Incorporates digital payment systems for seamless transactions to improve user experience and efficiency.
Safety and Security: Prioritizes the safety and security of all users in parking and transportation areas through surveillance, regular security patrolling, and well-lit facilities.
Sustainability Initiatives: Promotes initiatives aimed at reducing the carbon footprint through the Green Commuter programs, electric vehicle adoption, alternative fuel options, and sustainable transport programs.

The UC Davis Medical Center's Parking and Transportation Department is committed to enhancing the overall experience of its users while aligning with the medical center's vision of health and community service.

Department Specific Job Scope

The Parking Enforcement Operations Supervisor 2 at UC Davis Health is a crucial role dedicated to the seamless management of valet parking operations and services, ensuring a welcoming and efficient experience for patients and visitors. This position's responsibilities encompass the oversight of daily activities of the valet team, leading with a focus on high standards of service and professionalism. As a leader, the supervisor is entrusted with fostering a positive work environment that supports the professional growth of valet team members. In the realm of Valet Operations Management, the supervisor oversees and supervises valet services to ensure smooth and efficient operations aligning with established procedures.

This role is also pivotal in delivering excellent customer service, acting as the initial point of contact for patients and their families to ensure a positive and welcoming experience. The supervisor ensures strict adherence to UC Davis Health's parking policies and procedures, always maintaining compliance. In terms of Parking Facilities Oversight, the supervisor enforces regulations within parking facilities to create orderly and secure environments. Responsibilities extend to secondary supervision of various personnel, including Parking Representatives, Parking Representatives-Leads, Senior Parking Representatives, Parking Assistants, and Senior Auto Equipment Operators. The supervisor plays a key role in facilitating safe valet operations by maintaining safe equipment and a proficient staff.

Additionally, the position involves planning and implementing special valet parking arrangements and events, ensuring proper signage, structure maintenance, and lot equipment usage. It also encompasses the enforcement of parking regulations, budget planning, and preparation of surveys and reports. This role is integral to embodying the caring and professional ethos of UC Davis Health, positively impacting the patient and family experience through dedicated service. Build a rewarding career by leading a dynamic team that exemplifies excellence in every aspect of valet and parking operations.

POSITION INFORMATION

• Salary or Pay Range: $73,042.15 - $5,517.24
• Salary Frequency: Bi-weekly
• Salary Grade: 22
• UC Job Title: PARKING OPS ENFORCEMENT SUPV 2
• UC Job Code: 004566
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Variable/ Flexible 24-hour operation (M-T-W-T-F-S-S)
• Location: Cancer Center (HSP093)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible:
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Frequent 3 to 6 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Frequent 3 to 6 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

The incumbent may work in office buildings, parking garages and lots, in motor vehicles and may be exposed to loud noises, fumes, dust from time to time.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks