Sr Manager, Revenue Operations (ROPS)

Posting Date

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

General Purpose of the Job

The Senior Manager, Analytics & Strategy serves as a critical strategic partner and analytics leader within Field Revenue Operations (ROPS) (Team Torchlight). This role is designed to lead high-impact strategic Reporting and Analysis portfolios across our Patient Education and Admissions operational domains, translating executive-level business priorities into structured analytical roadmaps, actionable operational insights, and measurable business outcomes.

Operating with a strong emphasis on strategic business partnership and structured problem solving, the Senior Manager bridges complex data systems and operational execution. This leader directs and mentors a team of Analytics Managers and Analysts, partnering closely with Field Revenue Operations leadership to influence key drivers of dialysis patient intake, coverage stability, and operational efficiency.

Essential Duties & Responsibilities

1. Strategic Business Partnership & Problem Structuring

• Partner with senior operational stakeholders (Directors, VPs, GVPs)
• to identify high-leverage business opportunities and translate ambiguous operational challenges into structured, hypothesis-driven analytical projects.
• Lead strategic storytelling and executive communications, synthesizing multi-layered data into clear executive narratives, decision frameworks, and prioritized recommendations for senior leadership forums.
• Drive prioritization across workstreams to ensure team priorities are aligned with core multi-year strategic objectives and new emerging opportunities.

2. Portfolio Strategy & Analytics Oversight

• Oversee the end-to-end delivery of advanced analytics, performance scorecards, predictive models, and pilot measurement frameworks across assigned lanes.
• Drive operational rigor in evaluating strategic growth levers, including referral dynamics, conversion funnels, and payer mix opportunities.
• Establish robust measurement plans to track the efficacy of operational pilots and policy changes.

3. People Leadership & Teammate Development

• Cultivate a high-performing, engaged, and collaborative team culture across remote and in-person teammates.
• Coach and develop frontline Analytics Managers on people leadership, capacity planning, delegation, stakeholder management, and performance enablement.
• Guide analysts and senior analysts in professional development, analytical methodology, structured problem-solving frameworks, and executive presentation skills.
• Lead talent reviews, quarterly competency assessments, career conversations, and onboarding for team members.

4. Cross-Functional Collaboration & Change Management

• Serve as the strategic liaison between Field Revenue Operations analytics and enterprise partners, y including but not limited to Insurance Management Team, Guest Services, Finance, and data/tech partner teams. Lead change management efforts to operationalize analytical insights and embed data-driven tools and dashboards into frontline operational workflows.
• Facilitate cross-lane working groups and collaborative planning sessions during team gatherings and Village-wide analyst forums.

5. Quality Control, Governance & Operational Excellence

• Champion zero-defect analytical rigor, ensuring quality assurance protocols are maintained across all recurring models, dashboards, and executive deliverables.
• Partner with technical leads to support modern data infrastructure transitions (e.g., Enterprise Data Warehouse, Tableau transformation) and sunset legacy, manual reporting processes.

Qualifications & Competencies

Minimum Requirements

• Education: Bachelor's degree in Business Administration, Economics, Engineering, Mathematics, Finance, Healthcare Administration, or related quantitative/analytical field.
• Experience: 5+ years of progressive experience in business analytics, management consulting, corporate strategy, or operational analytics.
• People Leadership: Demonstrated experience managing and developing teammates (minimum 1-2+ years of direct people management experience).
• Problem Solving & Storytelling: Proven mastery of hypothesis-driven problem solving, structured communications and executive data storytelling.
• Stakeholder Management: Exceptional interpersonal and influencing skills with a proven track record of partnering effectively with senior executives and cross-functional teams.

Preferred Qualifications

• Experience within healthcare operations, healthcare payer/provider dynamics, or commercial growth strategy.
• Experience operating in a manager-of-managers capacity or leading distributed/hybrid analytics teams.
• Hands-on familiarity with SQL, enterprise BI architectures, and agile project management tools (e.g., JIRA).

Work Environment & Travel Expectations

• Location: Denver, Colorado highly preferred; remote location considered for exceptional candidates.
• Travel: Up to 10-15% travel required for remote candidates to participate in quarterly in-person team offsites, leadership planning sessions, and company-wide gatherings.

#LI-JH4

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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