CCA REGIONAL ADMINISTRATOR- CAPE MAY

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window)(opens in new window) (opens in new window) to learn more.

THIS POSITION IS IN CAPE MAY ONLY APPLY IF YOU CAN WORK IN CAPE MAY

The CCA Regional Administrator develops clinic management and supports assigned areas in meeting goals, budgets, and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle and quality metrics, and physician productivity measures. Collaborates with the department/health system's clinical leadership to ensure performance/quality metrics, patient safety and regulatory compliance are met. Must be able to problem solve issues effectively and efficiently and deescalate. The Regional Administrator should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets

Cooper Care Alliance Regional Administrator is responsible for managing and leading daily operations to achieve business goals, maximize revenue and ensure profitability. The Regional Administrator will guide management staff in CCA Ambulatory offices located in Burlington, Camden, and Gloucester County. Set performance objectives, evaluating and optimizing operational performance. To ensure regulatory compliance and Cooper Care Alliance standards are upheld, in preparing operation and financial reports. Maintaining and/or improving departmental performance metrics through innovative site interventions, best practices and continuous quality improvement methodologies. Regional Administrator is responsible for providing special reports, analyzing, and summarizing data to ensure successful ramping metrics which includes revenue, quality and productivity. Provide direct oversite to a minimum of 3+CCA offices and 10+providers via responsible county. Responsible to ensure cost control are within budget expectations. This role must be willing to travel to responsible site locations more than twice a week to make sure the Medical Director/Practice Management engagement and rounding is met and operations are efficient per site. Responsible for payroll via Kronos, PTO/PTU balance reports and staffing requirements based on productivity.

Develops clinic management and supports assigned areas in meeting goals, budgets, and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle and quality metrics, and physician productivity measures. Collaborates with the department/health system's clinical leadership to ensure performance/quality metrics, patient safety and regulatory compliances are met. Must be able to problem solve issues effectively and efficiently and deescalate

The Regional Administrator should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.

Position requires multi-tasking, mediation skills, travel, confidentiality, HIPAA and healthcare experience.

Achieves business goals and revenue targets for 3+more offices within Burlington, Camden, or Gloucester Counties
Oversees daily operations, manage budgets, and sets performance objectives
Recruits, trains, and supports general managers as well as conducts regular performance appraisals
Collaborates with marketing team for business, marketing, and advertising plans
Uphold standards of excellence and service, guaranteeing quality performance
Plans, evaluates, and optimizes operations to be efficient and cost-effective
Ensures CCA standards and procedures are followed.
Confirm products and services comply with regulatory and quality standards
Prepare and present monthly, quarterly, and annual statements, analyses, and/or reports of operations and finances.
Investigates escalated customer issues, incident reports, and legal actions.
Prepares and coordinates continuous quality improvement activities as directed by operational leadership team
Leads transformation of processes to create an optimal patient experience ensuring staff/provider engagement and satisfaction.
Regional Administrator is responsible for providing special reports, analyzing, and summarizing data to ensure successful ramping metrics which includes revenue, quality and productivity
Responsible for Kronos payroll, PTO/PTU
All other duties as assigned

3 years' experience in healthcare, customer service/ call center
Prior supervisory experience must

Bachelor's degree Preferred

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu