Inside Sales Engineer - Aftermarket

As an Inside Sales Aftermarket professional, you will drive sustainable, profitable growth within the service and parts business by supporting sales initiatives, developing customer relationships, and identifying new business opportunities. You will play a key role in enhancing customer satisfaction, expanding aftermarket sales, and supporting Atlas Copco's commitment to being "First in Mind - First in Choice."

Job Responsibilities:

Sales Support & CRM Management

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  Maintain accurate and up-to-date CRM records, including leads, opportunities, customer interactions, sales proposals, pipeline activity, and business development initiatives.

  
  
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  Respond promptly to inquiries from customers, distributors, and the sales team.

  
  
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  Utilize the CRM system to prepare sales proposals, track opportunities, and ensure consistent follow-through on sales activities.

  
  

Lead Generation & Campaign Execution

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  Generate new sales leads through targeted email campaigns, down lists, D&B, FleetLink, and service center reports.

  
  
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  Qualify and nurture leads, identifying and transitioning key sales opportunities to Regional Sales Managers (RSMs).

  
  
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  Support business development initiatives aimed at expanding market reach and driving revenue growth.

  
  
• Build market awareness of PTNA's current and future multibrand service offerings, including Shop Service, Field Service, Refresh, and Refurbishment, across all sales channels.

Upselling & Quotation Management

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  Proactively identify opportunities to upsell accessories, fluids, consumables, and service kits to existing customers.

  
  
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  Manage quotations for multi-brand equipment repairs from initial inquiry through completion.

  
  
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  Identify additional sales opportunities through ongoing customer engagement and account management.

  
  
• Support the growth of the parts, kits, and lubricants business within dealer channels and assigned accounts in partnership with Regional Aftermarket Sales Managers.

Customer Engagement & Satisfaction

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  Conduct post-delivery follow-up calls to ensure customer satisfaction and identify additional sales opportunities.

  
  
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  Prepare parts proposals upon request and serve as a liaison between customers and internal teams.

  
  
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  Develop and maintain strong relationships with existing customers through proactive account management and responsiveness to customer needs.

  
  

Internal Collaboration & Reporting

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  Support the Business Line Manager (BLM) and management team with reporting, special projects, and strategic initiatives.

  
  
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  Assist the Vice President with market analysis, pricing evaluations, and monitoring competitor activities.

  
  
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  Collaborate with internal teams to support sales objectives and enhance the overall customer experience.

  
  
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  Participate in product, application, and professional development training to strengthen industry knowledge and job-related skills.

  
  
• Collaborate with Regional Aftermarket Sales Managers, Service Managers, and Service Technicians to develop new service offerings and provide customers with accurate, up-to-date equipment information.

A bachelor's degree in Marketing, Business Administration, Engineering, or a related field is preferred. An equivalent combination of education and relevant experience will also be considered.

To be successful in this position, you will need:

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  1-2 years of related work experience in capital equipment or service sales is preferred.

  
  
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  A valid driver's license with an acceptable driving record.

  
  

Desired Skills:

Computer Skills:

• Must have working knowledge of computer and smart phone applications including Microsoft Office Suite; experience and proficiency with CRM platforms is desirable.

Language & Reasoning Ability:

• Ability to read English, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Ability to write detailed reports and business correspondence as required to effectively convey meaning and influence.
• An ability to effectively present complex information and respond to questions from groups of managers, clients, customers and the public.
• Apply common sense understanding to carry out instructions furnished in written, oral, diagram and/or schedule form.
• Ability to solve problems and handle different situations where there are limited set rules.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Learn more at www.atlascopcogroup.com

This role offers a hybrid working arrangement, allowing you to split your time between working remotely 1 day a week and being on-site 4 days a week at our office in Rock Hill, South Carolina (USA).

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.