Commercial Virtual Service Technician, Semi (Afternoon Shift)

Tesla Commercial Virtual Technicians are part of one of the largest technical service organizations in the world, working together to accelerate the planet's transition to sustainable energy. Joining Tesla means joining a team of highly skilled technicians and engineers supportingcutting-edgecommercial EVtechnology,including the most advanced semi-truck in production today.
Commercial Virtual Technicians are a critical extension of every Semi service operation. We rely on their diagnosticexpertise, process discipline, and technical judgment to guide repairs, support field and service center teams, and deliverexceptionalexperience for fleet customersvirtually andatscale.
We invest in your professional growth through structured programs and on-the-job training designed to accelerate your career and unlock your potential. Our expectation is that you bring your full self to work each day, deliver high-quality technical guidance, provide exceptional support to customers and internal partners, and help advance Tesla's mission.

• Serve as a subject matter expert on advanced diagnostics and repair planning across the Tesla Semi product line, including but not limited to software/firmware, hardware faults, and CAN bus issues.Prepare service appointments to ensure a fast,accuratecustomer experience.Recommend and advise on required repairs based on technical findings
• Proactivelytrack and schedule service campaigns and preventive maintenance.Coordinate with service technicians and customers to gather information for warranty claims and process claims withtimelyfollow-up
• Identifyrepairs that can becarriedoutin remote service areas and correctly set appointmentsformaximized efficiency
• Work independently and as part of a team to maximize repair efficiency and first-time fix.Provide feedback to Design and Engineering to continuously improve repair procedures and product quality.Meet or exceedCommercialVirtual Technician KPI metrics
• Contribute with a collaborative, inclusive, and respectful attitude in a fast-changing environment.Document diagnostics, guidance, and repair plans clearly and consistently
• Assistwith onboarding andtraining ofnew technicians to upskill the team.Identifyrepeat failures and fleet-level patterns; escalate insights to Engineering and procedure owners

• Partner cross-functionallywith service centers, mobile teams, advisors, and other stakeholders to support efficient resolution.Performadditionalduties as assigned by leadership in support of Semi service operations

• Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.Understanding of advanced automotive and/or heavy-duty repair and service techniques
• Willingness to learn new and innovative automotive and heavy-duty technologies.Ability to manage multiple priorities, organize workload, and meet deadlines
• Strong remote communication skills, including the ability to guide a technician or customer through complex diagnostics
• Proven experience diagnosing power electronics and digital communication protocols (e.g., multimeter, oscilloscope)
• Working knowledge of high-voltage EV systems and/or Class 8 electrical/electronic diagnosis, with a clear path to HV competency
• Experience with OEM diagnostic software (Tesla Toolbox or equivalent: Cummins INSITE, DetroitDiagnosticLink, PACCAR DAVIE, Bendix ACom, etc.)
• Commercial trucking or Class 8 experiencea plus.Valid driver's license,maintainedin good standing