Senior Program Manager - Strategic Delivery & Learning Enablement

Senior Program Manager - Strategic Delivery & Learning Enablement

4 days onsite in either San Antonio, TX or Indianapolois, IN

The Strategic Delivery Office (SDO) is seeking an experienced, proactive Senior Program Manager to lead initiatives across our Learning Enablement portfolio. This organization directly supports frontline service and business teams through facilitation operations, instructional design, knowledge management, document management, and quality management.

In this role, you will partner directly with SDO leadership, business stakeholders, IT partners, and external vendors to turn strategic objectives into structured execution. You will oversee a diverse portfolio containing projects at various lifecycle stages-from discovery and analysis to delivery-headlined by a high-impact, enterprise-wide content and knowledge management migration (moving from Adobe Experience Manager to eGain) serving over 5,000 internal users.

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  Locations: Indianapolis, IN or San Antonio, TX (Onsite / Hybrid as required)

  
  
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  Duration: 6-Month Initial Contract (strong potential for extension based on portfolio expansion)

  
  
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  Engagement Type: Contract (2-round interview process: initial screening followed by a panel interview)

  
  

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  Drive Program & Project Execution: Take charge of 1 major enterprise initiative alongside 2-3 concurrent mid-to-small projects across the Learning Enablement ecosystem. Build detailed project plans, manage work breakdown structures (WBS), track milestones, and maintain core delivery artifacts (RAID logs, decision logs, change documents).

  
  
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  Bridge Business & Technology: Act as the vital translator between business units and IT engineering/vendor teams. Structure Jira hierarchies to ensure full traceability from overarching strategic goals down to initiatives, epics, and user stories for executive reporting.

  
  
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  Lead Enterprise Implementations: Serve as the delivery anchor for our major knowledge management transition (AEM to eGain), facilitating working sessions, steering committee cadence, and vendor touchpoints through target delivery.

  
  
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  Enable Change & Process Adoption: Partner with change management leads and instructional teams by providing governance templates, readiness standards, and structured frameworks to ensure seamless technology adoption across 5,000+ users.

  
  
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  Manage Risks & Drive Alignment: Proactively surface risks, dependencies, and resource constraints. Frame issues with clarity, facilitate decision-making among directors and senior leaders, assign clear owners, and enforce mitigation strategies.

  
  
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  Mentor & Elevate Standards: Coach project leads, analysts, and business peers on agile/waterfall best practices, delivery methodologies, and portfolio tracking tools.

  
  

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  Experience: 7-10+ years of proven project and program management experience driving complex business and technology initiatives.

  
  
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  Adaptability & Ambiguity Management: Demonstrated track record of entering ambiguous, newly reorganized, or newly formed business domains, quickly diagnosing delivery needs, and establishing structured operating rhythms.

  
  
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  Proactive Leadership: A natural self-starter who drives conversations, asks probing open-ended questions, actively listens, and leads without needing to be directed.

  
  
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  Tooling & Technical Acumen: Proficient with Jira (including portfolio/epic hierarchy configuration) and Confluence, alongside advanced Microsoft Office (Excel, Word) and Smartsheet.

  
  
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  Stakeholder Influence: Exceptional verbal and written communication skills with the executive presence to engage, negotiate, and advise senior business directors and technical leads.

  
  

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  Education & Certifications:

  
  
  
  
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    Bachelor's degree in Business, Information Systems, or a related field (or equivalent practical experience).

    
    
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    PMP (Project Management Professional) or equivalent portfolio/program management certification strongly preferred.

    
    
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    Familiarity or certifications in Change Management (e.g., Prosci) or Business Analysis (e.g., CBAP) is a plus.

    
    
  
  
  
  

You will have high visibility across both business operations and IT leadership, playing a pivotal role in shaping how learning and knowledge are delivered across the enterprise. If you thrive on bringing clarity to ambiguity, building strong cross-functional partnerships, and seeing the measurable organizational impact of your delivery, we want to hear from you.