New

IT Support Helpdesk Analyst I (Multiple Positions)

University of Arizona

life insurance, vision insurance, sick time, remote work

United States, Arizona, Tucson

Nov 10, 2026

IT Support Helpdesk Analyst I (Multiple Positions)
Posting Number	req27598
Department	Support Services
Department Website Link	https://it.arizona.edu/
Location	Tucson Campus
Address	Tucson, AZ USA
Position Highlights	The University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves. The University Information Technology Services (UITS), within the University of Arizona, is accepting applications for the position of IT Support Helpdesk Analyst I. In an environment that operates twenty-four hours a day, seven days a week, the IT Support Helpdesk Analyst I provides technical support, training, and guidance to the campus community regarding the use, maintenance, and repair of computer technology. They do this by answering inbound phone calls, online chats, and portal tickets that customers submit. This position is eligible for remote work within the state of Arizona. The position currently has two anticipated shift options: Shift 1: Tuesday - Saturday, 1:00 p.m. - 10:00 p.m. Shift 2: Friday - Tuesday, 1:00 p.m. - 10:00 p.m. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities	Answer inbound phone calls and take great care of our customers by identifying and providing solutions to their technical challenges. Answer inbound online chats and take great care of our customers by identifying and providing solutions to their technical challenges. Reply to inbound portal tickets our customers submit and follow up on any personal tickets that could not be solved on the day they came in. Trainings, Weekly Meetings, One on Ones, Professional Development. Knowledge, Skills and Abilities: Excellent customer service skills. Knowledge of computers, networks, and remote troubleshooting techniques. Skill in providing information technology related customer service and training to users with varying levels of technical expertise. Skill in analyzing computer hardware and software problems. Skill in working as part of a team. Skill in time management and in dealing with multiple priorities. Ability to effectively communicate verbally and in writing. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications	Bachelor's degree or equivalent advanced learning attained through experience required.
Preferred Qualifications
FLSA	Non-Exempt
Full Time/Part Time	Full Time
Number of Hours Worked per Week	40
Job FTE	1.0
Work Calendar	Fiscal
Job Category	Information Technology
Benefits Eligible	Yes - Full Benefits
Rate of Pay	$22.77 - $28.46
Compensation Type	hourly rate
Grade	6
Compensation Guidance	The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level	PC1
Job Family	IT Support
Job Function	Information Technology
Type of criminal background check required:	Fingerprint criminal background check (security sensitive due to title or department)
Number of Vacancies	2
Target Hire Date
Expected End Date
Contact Information for Candidates	uits-jobs@arizona.edu
Open Date	11/9/2026
Open Until Filled	Yes
Documents Needed to Apply	Resume and Cover Letter
Special Instructions to Applicant
Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.