Part-time - Telephone Supervisors

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Survey Research Center (SRC) at The Pennsylvania State University is looking for self-motivated, reliable, part-time supervisors for our Academic Call Center.

Primary responsibilities include:

• Supervising and directing the workflow of approximately 10 to 20 telephone interviewers in accordance with academic research protocol
• Quality assurance monitoring of interviews and interviewer performance
• Interviewer and project training
• Answering, and directing incoming calls
• Acting as a resource for interviewers

Applicants should enjoy working with diverse populations and possess strong interpersonal and motivational skills, and a friendly and professional demeanor. This position requires teamwork, excellent time management, communications skills, and proficiency with Microsoft Office.

Applicants must be available to address issues during scheduled calls times which typically occur during evening and weekend hours.

This position will begin immediately and offers a competitive hourly wage. Prior experience with academic research and staff management is desired.

To apply, please submit a cover letter and resume. In the cover letter describe your relevant experience and skills.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

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