Support Staff Supervisor

About us:

Fallon Health is a company that cares. We prioritize our members--always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation's top health plans for member experience, service, and clinical quality.

Fallon Health's Summit ElderCare is a Program of All-Inclusive Care for the Elderly-PACE for short. PACE, an alternative to nursing home care, is a program that helps people 55 and older continue living safely at home. At Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs-including Medicare, Medicaid, and PACE- in the region.

Manages all supervisory functions for site based support staff including hiring, training and disciplinary actions.
• Completes annual employee evaluations and competencies.Conducts monthly staff meetings.
• Oversees intake and enrollment process for prospective enrollees.
• Assures that all demographic and other non-clinical information is entered into the EHR and documents are scanned according to established procedures.
• Functions as Transportation Coordinator, or oversees a designee, to assure safe and timely transport of all participants to/from the site, home and appointments.
• Collects and enters all data related to HPMS reporting.
• Manages the preparation of all claims and invoices. Maintains referrals.
• Manages memorial donations and communicates to appropriate Fallon Health staff.
• Maintains attendance logs and meeting minutes and certification logs as requested by Site Director.
• Assures that front-desk/reception area is always staffed while site is open.
• Manages and maintains appointment scheduling functions including assisting participants with scheduling outside appointments.
• Responsible for attending and taking minutes for various meetings.
• Other duties and special projects as assigned.

3 years supervisory experience.

Experience in a health care or insurance setting preferred but not required.

Excellent computer skills including familiarity with information retrieval, data collection and word processing

Excellent verbal and written communication skills

COVID-19 Vaccination:

With the end of the Global Coronavirus COVID-19 Pandemic, Fallon Health no longer requires all employees to be vaccinated against COVID-19 except for employees who are in jobs that under state and federal laws, regulations and policies are required to be vaccinated and/or they are in Member/participant facing positions.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.