New 
Guest Service Representative
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 25, 2024 | |
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Guest Services Representative
Full time, onsite in Chicago, IL Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Loop office building. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk, while making a wonderful first impression for visitors to the building. Since this is a position meeting and greeting the public, the Guest Services Representative must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times. We're looking for someone who: Takes great pride in offering helpful, friendly service at all times Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs Is able to collaborate and work within a team environment Is proactive, approachable and solution focused Is punctual and dependable Has a strong customer service orientation Has excellent interpersonal and communication skills Has experience with multi-line phone systems Is proficient on basic Microsoft Office applications and the Internet Duties will include: Courteously greeting all tenants and visitors to the reception desk Signing in all authorized visitors according to the policies, rules, and regulations Contacting tenants in a courteous and professional manner when a guest is not pre-registered Providing excellent service to all guests arriving at the building Processing visitors' information and provide a visitor badge Providing access to visitors for tenant and non-tenant group events, as needed Answering any tenant phone calls and emails for assistance throughout the day Providing guidance/information as requested from tenants | |