Customer Engagement Specialist

The Receptionist is responsible for handling a variety of routine administrative, clerical, and office support activities for one or more fast-paced programs.

Responsibilities

• Greet program staff and visitors in a respectful, pleasant manner. Ensure visitors are attended to and directed to appropriate staff.
• Answer phones, directing calls as needed, and forwarding voicemails to the appropriate staff.
• Create and maintain a warm, welcoming ambiance in common areas, ensuring appearance and upkeep of the space.
• Facilitate conference room and shared space reservations.
• Provide administrative support to 230 W Monroe program departments. Be proactive in seeking out support opportunities through Manager.
• Update and maintain the site's Front Desk and back-office supplies, equipment and appearance.
• Coordinate and communicate with courier regarding changes to schedules and special requests.
• Process purchase requests under Agency P Card. Responsible for both adhering to and enforcing standards regarding request documentation.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent
• Two years of administrative experience
• Ability to sit for long periods of time (up to 7 hours).
• Repetitive movement of arms and hands to operate computer, keyboard and mouse.
• Ability to operate equipment such as phone, computer keyboard, calculator and standard office equipment.
• Repetitive physical ability to stand up and assist clientele and vendors with doors.
• React with physical and mental alertness in emergency situations and assist in evacuation of building.
• Proficiency in Microsoft Office including Word, Outlook, Excel, and PowerPoint.

Job Category: Union- Clerical

What you'll love about us:

• Time off: Paid time off varies by position - can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
• Benefits: Medical, dental, and vision insurance. 401(k) with base contribution and match. Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.
• Compensation: the minimum compensation for this position is $16.41 per hour

JCFS Chicago is an Equal Opportunity Employer/Minority/Female/Disability/Veteran. JCFS Chicago provides a reasonable accommodation to those who need assistance in completing this application. JCFS Chicago is committed to serving the needs of the diverse Chicago metropolitan area. Accredited by COA, Charter member of CWLA, licensed by DCFS.