SkillBridge Fellow

Iron Bow Technologies
remote work
United States, Virginia, Herndon
2303 Dulles Station Boulevard (Show on map)
Oct 30, 2024
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way. SkillBridge Fellowship - (Service Desk Technician) Iron Bow Technologies is seeking transitioning military members for a DoDSkillBridge Fellowship - Service Desk Tier I who are transitioning from the Military within 180 days from 1/21/25. This fellowship will focus on providing Tier I technical support to our nation's Veterans, including end-user initial setup, troubleshooting, and training of mobile devices within a video connection platform and application. Our most important qualification isn't technical, it's the ability to consistently deliver world-class support and invigorating customer experiences in a mission driven organization. As a Tier I, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. This is an unpaid SkillBridge Fellowship opportunity - start date 1/21/25 Monday - Friday 9am-5pm Service Member transition date must at least 90 days prior to 1/21/25 We will have additional Cohort dates beginning on: 4/7/20, 7/7/25 and 10/14/25 What You'll Do: Learn how to answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote empathetic and effective solutions to non-technical users for complete customer satisfaction What We're Looking For: Passion for technology (especially iOS/Android) Super customer service skills with patience and problem-solving abilities Self-starter with strong team collaboration skills Ability to obtain and maintain Public Trust Security Clearance US Citizen, remote work capability, reliable attendance Active military service member transitioning within 180 days (based on Cohorts listed above) HS Diploma required. AS Degree preferred Position remote from your home (provided proper internet and home office conditions) Why You'll Love It? Hands-on training and mentorship within a fast-paced environment Ability to assist fellow Veterans and their providers with getting and staying connected to Telehealth technologies and mobile applications. Be a part of a rapidly growing, mission driven company with real growth opportunities Iron Bow offers a chance to make an impact while advancing your career in a supportive dynamic environment Details: Location: Herndon VA is highly preferred or remote work within USA This is an unpaid SkillBridgeFellowship opportunity for active service members - start date 1/21/25 Monday - Friday 9am-5pm Service Member transition date must at least 90 days prior to 1/21/25, 4/7/25, 7/7/25 or 10/14/25 We will have additional Cohort dates beginning on: 4/7/20, 7/7/25 and 10/14/25 -MA-1 #LI-Remote OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.