Operations Manager STAFF SERVICES MANAGER I

2PBCY.PDF (ca.gov)

Job Description:

Under the direction of the Executive Vice Chancellor of the Information, Data, Evidence and Analytics (IDEAs) Office, the Staff Services Manager 1 (SSM1) manages and coordinates the integrated operational infrastructure, which is a large, multifaceted unit of the California Community College Chancellor's Office (CCCCO). The SSMI participates in the development of, and coordinates the implementation of, office policies, systems, and procedures. The SSMI formulates evidence-based strategies to improve office performance and to expand effective and efficient practices toward achieving office goals. Assists the IDEAs executive team in a variety of tasks including advanced, diversified administrative support of a substantial and confidential nature. The SSMI trains staff in division functions and processes, and coordinates office-wide professional development. The SSMI is expected to think strategically while managing a disciplined operation, lead by example and with initiative, act with unquestionable integrity and work ethic, and work collaboratively to advance the goals of the Office, agency and Board of Governors.

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Employees must reside in CA for a job appointment.

The amount of telework is at the discretion of the Department and based on the Chancellor's Office's evolving telework policy. The Chancellor's Office supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to the headquarters office in Sacramento if an urgent need arises.

You will find additional information about the job in the Duty Statement.

Ability to use standard computer and/or office machines for an extended period of time.

Communicate in a clear and concise manner.

Work in a climate-controlled, open office environment under artificial lighting.

Exposure to computer screens and other basic office equipment.

Periodic public speaking/presentations are required.

Ability to effectively telework within the state of CA.

Hybrid work setting provided.

• STAFF SERVICES MANAGER I

• Job Application Package Checklist
• Duty Statement

Vision 2030 | California Community Colleges Chancellor's Office (cccco.edu)

The California Community Colleges is the largest system of higher education in the nation, with 1.8 million students attending 116 colleges. Our colleges provide students with the knowledge and background necessary to compete in today's economy. With a wide range of educational offerings, the colleges provide workforce training, basic courses in English and math, certificate and degree programs and preparation for transfer to four-year institutions.

The mission of the California Community Colleges Board of Governors and the Chancellor's Office is to empower the community colleges through leadership, advocacy and support.

The Chancellor's Office values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We share responsibility for creating an equitable, diverse and inclusive community and we see these values as connected to our mission and critical to ensure the well-being of our staff and the students we serve.

For more information, see http://www.cccco.edu/

A Statement of Qualifications (SOQ) provides detailed information about your experiences and allows the hiring manger to better assess your qualifications for this position The SOQ demonstrates your ability to present information clearly and concisely in writing. The SOQ should include responses to the questions listed below. It should be no longer than two pages, single-spaced. A resume or cover letter will not be considered a substitute for the required SOQ. Each response within the SOQ must include reference to the correlating number and/or question. Maximum of two (2) pages in length.

1. Based on the duty statement, how does your professional experience qualify you for this position?
2. Describe your experience with leading a project designed to improve the effectiveness of organizational and operational infrastructures.
3. 
   

   Describe what diversity, equity, inclusion, and accessibility (DEIA) mean to you, why they are important, and how you integrate aspects of DEIA into your daily work.

   
   

Please do NOT add any confidential information to your application or supporting documentation such as: social security number, date of birth, disability information, LEAP status, examination scores, pictures, etc.

When submitting supporting documents, PDF file format is preferred.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  

  A Statement of Qualifications (SOQ) provides detailed information about your experiences and allows the hiring manger to better assess your qualifications for this position. The SOQ demonstrates your ability to present information clearly and concisely in writing.

  Please see the Special Requirements section of this job advertisement for specific SOQ requirements.

  Other: You must provide a copy of your degree or transcripts if you're basing eligibility on education.

  
  

1. Ability to work independently and take initiative with minimal guidance or direction.
2. Strong oral and written communication skills especially presentation and facilitation capabilities in a diverse community.
3. Ability to analyze situations and recommend, adopt and or implement an effective course of action.
4. Ability to collaborate with others and effectively lead projects with colleagues who are not direct reports.
5. Working proficiency in Microsoft Word, Outlook, Excel, PowerPoint and the Office 365 Suite (e.g., Planner, SharePoint, OneDrive).
6. Ability to multi-task, meet deadlines, and adjust to changing priorities in a cooperative manner.
7. Comfortable with change management and with learning and implementing new technology platforms.
8. Positive attitude, open-mindedness, flexibility, and tact with a commitment to quality service that exceeds expectations.

• Telework Schedule Options
• Tuition Reimbursement up to $1500 for eligible employees
• Transfer, Training and Advancement Opportunities
• Discounted Public Transit
• Numerous Discounts for CA State employees through LifeMart

Please see the California Department of Human Resources benefits website: http://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx for further information.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

Applications submitted without a Statement of Qualifications (SOQ), verification of education, and resume will be considered not interested in this position. Applications without a clearly identified SOQ or a SOQ that does not address the topics requested will be considered not interested in this position. Resumes and cover letters do not take the place of the SOQ.

This position is designated Conflict of Interest, disclosure of economic interests is required.

When you are applying for a classification with an educational requirement that you are basing your eligibility on, you MUST provide a copy of your degree or transcripts as proof of meeting the education requirement from the classification specification (link on the right side of the screen under "Additional Documentation").

Example: if you are applying for Staff Services Analyst based on your Bachelor's degree, you must attach a copy of your degree or transcript showing the degree you obtained. Applicants who fail to provide this information may be disqualified.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.