Mobile Crisis Intervention Program Director - 37.5 Hours, Days - Leominster

I. Major Responsibilities:

1. Ensures all clinical services are in compliance with agency policies and procedures.

2. Manages the staff.

3. Responsible for interviewing and hiring new staff and completing all required documentation.

4. Ensures all new staff complete program orientation and training as required by CHL and a Commission on applicable Accreditation of Rehabilitation Facilities (CARF) applicable grant requirements.

5. Sets staffing patterns, approves staff time, attendance and leave time. Responsible for ongoing employee performance review complete annual performance evaluation of staff.

6. Provides and documents clinical supervision to assigned Clinical staff and Crisis Support in accordance with CHL and CARF (Commission on the Accreditation of Rehabilitation Facilities) requirements.

7. Guides reporting managers/supervisors in disciplinary process. Collaborates with HR in all escalated disciplinary incidences.

8. Participates in community engagement activities, attending meetings with community stakeholders, representing the agency and the program, as assigned.

9. Ensures staff members are following program guidelines that ensure client and staff safety.

10. Ensure operational budget for program is reconciled.

11. Participates in administrator on call rotation. Provides consultation to Youth Mobil Crisis Intervention (YMCI), Adult Mobil Crisis Intervention AMCI, and Triage staff.

12. Demonstrates knowledge of levels of care within CHL and community. Keeps abreast of changes regarding programs and referral processes offered within CHL and community.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation. Fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

8. Ensures compliance with regulatory agencies such as Joint Commission, DPH (Department of Public Health), etc. Develops and maintains procedures necessary to meet regulatory requirements.

9. Ensures that department complies with Community Healthlink (CHL)l established policies, quality assurance programs, safety, and infection control policies and procedures.

10. Ensures adequate equipment and supplies for department.

11. Develops and maintains established departmental policies, procedures, and objectives.

12. Ensures compliance with all health and safety regulations and requirements.

13. Maintains regular, reliable, and predictable attendance.

14. Performs similar or related duties as required or directed. All responsibilities are essential job functions.

15. Maintains confidentiality

II. Position Qualifications:

License/Certification/Education:

Required:

1. Master's Degree in Social Work, Mental Health Counseling or related human services field

Independently licensed as an LICSW, LMHC or PsyD

Preferred:

Experience/Skills:

Required:

1. 5 years clinical experience and at least 1 year of supervisory experience

2. Strong organizational and interpersonal skills

Preferred:

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.