Clinical Supervisor Mobile Crisis Team - Philadelphia, PA

PRIMARY FUNCTION: As a member of the Children's Mobile Crisis Team, the Clinical Supervisor is responsible for responding to mental health crises upon dispatch from the Department of Behavioral Health Intellectual Disabilities Services (DBHIDS). This individual will also provide clinical and operational supervision to Mobile Crisis Workers (MCW) and Family Advocates (FA).

DUTIES AND RESPONSIBILITIES:

• Provide clinical and operational direction to the Children's Mobile Crisis Team and, when necessary, to the Children's Mobile Intervention Services Team
• Provide on-call duties on a rotating basis, which include but are not limited to carrying an Elwyn-issued cell phone when on-call and responding to calls 24/7, responding to call outs to schedule staff to ensure continuous program coverage, providing consultation during crisis intervention, and providing other general program administrative services and support
• Provide weekly supervision to MCW and be available to support the MCW via phone or in person when MCW is dispatched for a call
• Conduct daily case reviews to determine additional behavioral health service needs post CMCT
• In conjunction with the other Clinical supervisors, oversee program logistics, including but not limited to vehicle maintenance, ordering supplies, written resources (referral materials, provider brochures, paper assessment instruments, etc.), distribution of monthly County communications, etc.
• Oversee monthly mobile crisis scheduling to ensure coverage on all shifts on a rotating basis with other clinical supervisors
• Lead staff and planning meetings
• Continuously evaluate the status of services and do appropriate planning and coordination of activities to ensure immediate attention to their changing demands of the program
• Supervise, direct, and evaluate team members to ensure service excellence and courteous, helpful and respectful services to persons served as well as ensuring adherence to department, agency, funding source and all state regulations rules, regulations and policies
• Recruit, select and hire new employees; provide feedback and manage performance of existing employees on an ongoing basis
• Implement staff orientation and training and manage intern training
• Provide oversight to ensure medical records management processes are in compliance with agency policies, Medicaid and other third party payment requirements; ensure staff are trained on medical record requirements; ensure regular review of assessments, crisis plans, and notes written by the staff, and ensure individual staff mastery of medical records review and documentation processes mastery
• Initiate billing protocols for all assigned records by reviewing and approving as appropriate
• Work with Director to track and report on significant quality assurance (QA) indicators
• In collaboration with Director, oversee program improvement initiatives around evolving clinical utilization activities, including outpatient follow-up, use of crisis specialist services, use of crisis management plans, use of crisis residential program, etc., and develop and implement protocols, trainings, and incentives to improve utilization
• Provide information technology (IT) support to mobile team; collaborate with the IT department regarding technical issues as needed
• Assist Director with community outreach, training and marketing activities
• Ensure compliance with all required service contracts and adherence to all regulations, certification and other approvals
• Lead and actively participate in teams, committee, or special projects as directed by the program director
• Complete assessments for adolescents and children throughout region 2 of Philadelphia wherever crisis is occurring
• Develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment under *302 of the Pennsylvania Mental Health Procedures Act 143 of 1976
• Work with individuals and their community supports to assess and de-escalate a crisis, which includes determining the level of care necessary to meet the individual's needs, and developing alternatives to involuntary hospitalization through assessment, crisis planning, counseling, and coordination of community care linkages and discharge process
• Document all crisis service intervention activities in the electronic medical record
• Advocate for individuals served by outside agencies to ensure receipt of services as needed
• Interface with families of persons served and other interested parties to support provision of service
• Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services
• Participate as a member of the interdisciplinary team; maintain complete and accurate clinical record
• Provide counseling, guidance, support, resources and encouragement to persons served to take responsibility for and actively participate in their own recovery
• Increase awareness of and support participation in self-help programs and advocacy organizations that promote recovery by informing the individuals served of those resources as appropriate.
• Ensure compliance with mandated training requirements including training evidence based crisis interventions and clinical supervision to ensure acquisition of skills necessary in supervising staff
• Perform cardiopulmonary resuscitation (CPR) and crisis intervention techniques using agency-trained protocols
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)
• One (1) year supervisory experience
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Experience working with electronic medical records and interfacing with information technology around program support needs preferred
• Flexibility to alter working hours as needed
• Demonstrated ability to work effectively as part of a team
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Maintain current certification/re-certification of Cardiopulmonary Resuscitation (CPR) and First Aid and must be able to perform CPR and crisis intervention techniques using agency-trained protocols
• Must have current, valid driver's license in state of residence, three (3) years driving experience, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.