Special Projects Community Manager - Capitol Crossing

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

We are currently seeking a Special Projects Community Manager to join our team at Capitol Crossing, a 240 unit apartment community in Austin, TX.

Position Summary:

The Special Projects Community Manager is responsible for managing high-needs, underperforming properties that require a hands-on, experienced property manager. This role focuses on maximizing occupancy, collections, property appearance, resident retention, and compliance. This role demands high-level problem-solving, operational oversight, and the ability to stabilize and turn around underperforming assets.

Responsibilities:

• Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community.
• Analyzes existing property concerns, prioritize key issues, and develops projects to address them.
• Manages the execution of improvement projects, ensuring completion within established deadlines and budget constraints.
• Leads, mentors, and manages the property's team, focusing on achieving occupancy goals, renewals, and property improvements.
• Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
• Collects rent, follows strict collection procedures, and manages evictions and collections per policy.
• Manages move-ins and move-outs, reviewing charges and unit inspections to maximize chargebacks.
• Processes applicant files in compliance with housing program requirements (Section 8, Vouchers, etc.).
• Ensures timely maintenance request handling, inspects the property regularly, and follows up on resident satisfaction.
• Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
• Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
• Provides property performance updates to Regional Manager and VP of Property Management, including key metrics on occupancy, financials, and team performance.
• Supports leasing efforts, including processing applications, executing leases, and collaborating with marketing teams.

Qualifications:

• 2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
• Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
• 5+ years of multifamily property management experience required, with a proven track record of successfully turning around or managing challenging properties.
• Tax credit and affordable housing experience (e.g., Section 42, Section 8) strongly required.
• Deep understanding of property management software (Yardi or similar) and housing compliance programs.
• Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.
• Strong leadership, communication, and problem-solving skills.
• Advanced skills in MS Office Suite (Excel, Word, Outlook).
• Thorough understanding of federal, state, and local housing laws and regulations, particularly those related to affordable housing.
• Excellent verbal and written communication skills.
• Superior customer service and conflict resolution skills.

About Us: Dominium is one of the leading affordable housing development and property management companies nationwide. We operate in approximately 20 states and employ over 1,200 employees. For 50 years, we have offered excellence to the development and management of affordable housing communities across the United States. Dominium's values - creating long-term value, developing people, integrity, and growth - are built upon our company's mission and vision. We offer a competitive salary, incentive bonus program, training and development programs, career growth opportunities and community volunteer and outreach programs. We also offer a comprehensive benefits package for eligible employees including Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts, Employee Recognition & Wellness Programs.

Dominium is committed to a diverse and inclusive workplace. Dominium is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.