Mitel Telecom Engineer

Genesis10
United States, Texas, Austin
Nov 10, 2024
Genesis10 is seeking a Mitel Telecom Engineer for a 60-90 day contract opportunity for our client in Austin, TX (primarily remote). Description: Seeking a Mitel Telecom Engineer to work with IT and Risk Services to update features within current Mitel system. Responsibilities: Technical Resource with at least a couple of years of experience with hands-on Mitel configuration and support. Essential Duties: Need to build additional team queues for the ALP Claims department like those already in place for WC claims (phones rolling as needed from extension to extension) Need a reconciliation of toll-free numbers to understand which employee is assigned a number, which might be assigned to former employees, and how many may need to be added Improvements in holiday routing (the flow of prompts and instructions are clunky) Implementation of new routing for Spanish calls related to auto claims ShoreTel Call Recorder set-up for the ALP Claims department with tutorials on how to use Exploring integration of call recordings automatically going into Onbase; currently being done manually and can get missed More consistent and reliable call recordings; intermittent outages don't seem to receive high priority for resolution Need to implement/ensure email notifications are sent when there are voicemails for the PreAuth intake team, and there inconsistencies in retrieval are experienced by the same team. Intermittent forced log-off issues (e.g. unknowingly being in Out of Service status or Logged Out status sometimes remedied by logging off and back into Mitel Connect) Intermittent echoing (audio) issues If you are a qualified candidate interested in this opportunity, please apply. About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V