Business Operations Manager

Early Warning Services LLC
parental leave, paid time off, 401(k), retirement plan
United States, California, San Francisco
275 Sacramento Street (Show on map)
Nov 13, 2024
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This role oversees and optimizes daily operational processes and leads projects focused on developing and deploying data-driven reports, procedural documentation, and business process improvements. Essential Functions Process improvement and operational efficiency: Oversees the coordination, support, and maintenance necessary to ensure the proper and effective communication of business operations and servicing processes and metrics. Formulates, defines, and documents business processes by clearly defining the project scope and objectives through research, benchmarking, and fact finding, leveraging a fundamental understanding of business functions and industry standards. Metric, reporting and process documentation: Participates and supports in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices Develops and manages standardized business reporting protocols, ensuring data integrity and consistency across various reports and queries while providing valuable insights to internal stakeholders. Establish documentation of processes, guidelines, tools, and training aids required to support business unit. Internal Coordination of Governance Responses: Manages responses to risks, internal audit and regulatory request. Responsible for managing access and security for business unit systems, including associated documentation. Supports the company's commitment to protect the integrity and confidentiality of systems and data. Minimum Qualifications A minimum of 6 or more years of related experience with business operations and process development Education and/or experience typically obtained through completion of a bachelor's degree Excellent analytical and problem-solving skills, and the ability to frame recommendations for a variety of audiences Proactive self-starter with ability to work independently Ability to identify process improvement opportunities and tie functional needs to technology solutions Demonstrated communication skills, both verbal and written. Awesome customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations Intellectually curious - seeks to expand knowledge base, retain and share broadly through development of knowledge repositories Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained. Ensures department maintains compliance with internal policies and procedures. Background and drug screen Preferred Qualifications Professional certification such as Project Management Professional (PMP) or PRINCE2 Strong background in data analytics, with proficiency in using analytics tools and software (e.g. Tableau, Power BI, Salesforce, Jira, etc.) Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. The pay scale for this position in: Phoenix, AZ/ Chicago, IL in USD per year is: $77,000 - $90,000. New York, NY/ San Francisco, CA in USD per year is: $95,000 - $104,000. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Additionally, candidates are eligible for a discretionary bonus, and benefits. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process! Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.