Remote

Technology Support Specialist

Maricopa Community College district
long term disability, tuition reimbursement, remote work
United States, Arizona, Tempe
2411 West 14th Street (Show on map)
Nov 09, 2024
Technology Support Specialist Job ID: 320700 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $20.23 - $26.30/hourly, DOE Grade 111 Work Schedule The standard work schedule will be Monday - Thursday 7:00am - 8:00pm, Friday 7:00am - 5:00pm, Saturday 8:00am - 5:00pm during the Academic Year. Schedule may vary; some evenings and weekends may be required. This position may offer remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position will be based upon the needs of the department. Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary Provides technical assistance to students, faculty and staff with computer systems, workstations, cell phones, tablets, software applications, learning management software, and online course delivery systems. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, and phone and electronic assistance. He or she will also works with a diverse population of administrators, faculty, staff, students and the public. Essential Functions 70% - Provides tier one (1) help desk phone, in-person and email support services ranging from technical support to training faculty and staff; answers questions and provides hardware and software support/troubleshooting, respond and resolve tickets in a timely manner, ensure all tickets requiring follow-up work and/or calls are resolved, supports telecommunications equipment, web conferencing, wireless and virtual private network (VPN) connectivity policy and procedures; assists in filling out work order request forms using established electronic ticketing system, relaying requests to appropriate group. Uses available network resources and tools to remote desktop systems to evaluate and repair. Uses software distribution tools to deploy software to machines. 15% - Assists in filling out work order request forms and relaying requests to appropriate group, reviews and evaluates requests for technical support and determines escalation priorities; records request and monitors resolution; maintains records of correspondence received and responses, assists in preparing monthly reports to determine work-flow and problem trends; prioritizes work and ensures service levels are met; assists in selection of staff. 15% - Develops user documentation and analyzes changes to existing procedures for user and technical operating manuals utilizing Information Technology Infrastructure Library (ITIL) methodologies. Minimum Qualifications High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Three (3) or more years of professional level experience in a technical support or customer service environment within an educational institution B. Three (3) or more years of experience with Microsoft operating systems, Microsoft Office Suite and Microsoft desktop applications C. Three (3) or more years of experience with writing technical documents and training staff D. Experience using Active Directory E. Experience using remote desktop support tools Special Working Conditions May require to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review October 22nd, 2024 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320700&PostingSeq=1 jeid-1712169e88eae24fa540134b7c95b041