Parts Sales Coordinator

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Job Description

The Parts Sales Coordinator position is responsible for direct interaction with external customers: key accounts, open market customers, LS Factory, LS Offices; as well as internal customers: Service, Reman, Warranty, and Sales. Part identification, internal part pricing updates, quotations, parts order entry, customer entry, amongst other daily activities are required to ensure accuracy, profitability, and timely responses internally and externally. With majority of concentration involving aftermarket, this position is engaged with most every aspect of our business: Purchasing, Sales, Customer Service, Operations, Engineering, Finance and Logistics to ensure communication of customer expectations regarding products as well as on-time delivery. Parts Sales Coordinators must be highly organized to handle workload and satisfy customer's needs.

Essential Duties/Responsibilities:

• Proactively manage the order process for key accounts from order entry to shipment of units
  • Enter new orders into ERP system from customer purchase orders or portals
  • Communicate lead times, delivery dates, and demand for parts and assemblies from both EPG-A and EPG-E manufacturing facilities
  • Communicate directly with external customers to provide delivery dates, order acknowledgements, updates, and shipping information.
  • Serve as the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.)
  • Participate in key customer meetings to provide updates
  • Maintain and organize customer order files including export control documentation per company requirements (ARAS / MKDenial / Exports)
• Communicate on a regular basis status, updates, changes, issues or delays directly with the customer
• Review forecast of future demand from key customer files.
• Serve as the direct point of contact between the company and customers
  • Directing information and updates to the appropriate individuals within the organization
  • Answer customer inquiries and provide regular updates on status of orders - provided from various individuals internally

Experience/Skills:

• Customer support experience or experience as a customer service representative
• Customer based orientation and ability to adapt/respond to different types of characters
• Excellent communication skills (Active listening, phone skills, email)
• Ability to prioritize, attention to detail, and manage time effectively
• Ability to proactively solve problems that arise through the sales order process
• Ability to analyze order information and relay to individuals at different levels within the organization
• Proficiency with computers, Microsoft Office skills: Teams, Excel, Word, etc. In addition to working knowledge of ERP / MRP systems
• Must be a US citizen for positions at the North Mankato facility.

Education:

• Associate's or bachelor's degree; or equivalent work experience

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.