Patient Experience Coordinator - Global Patient Services

Patient Experience Coordinator - Global Patient Services

The Patient Experience Coordinator identifies and organizes aspects of need for non-local patients and families traveling to Nationwide Children's Hospital and provides back-up to the International Patient Coordinator on an ongoing basis. Primary areas of responsibility include proactive contact and completion of logistical details, creating and maintaining relationships internally and externally, developing and implementing initiatives around patient experience and patient satisfaction, and collaborating with the Financial Coordinator on benefit verification.

Schedule: (Full-Time, Benefits Eligible) (Hybrid Schedule)

Location:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

* Facilitates the patient & family experience through exploration of available services, patient satisfaction surveys, multi-disciplinary collaboration, marketing materials, and various face to face activities and hospital tours.
* Coordinates and maintains domestic & international lodging, long term housing opportunities, transportation, interpretation, and supportive services, and documents all necessary coordination in Epic and Apex systems.
* Demonstrates vital processes and information to hotel leaders and prospective partners through presentations and completes reoccurring meetings with established partners.
* Works directly with Global Patient Services Financial Coordinator for identification of patients who require prior authorization or verification of benefits prior to their arrival to NCH. Provides support on data tracking for out of area domestic and international patients.
* Serves as Global Patient Services point-of-contact for Ronald McDonald House relationship, including arranging standing meetings, assisting with issue resolution, and submitting referrals for in-house patients when necessary.
* Manages and communicates patient information in EPIC and to appropriate service lines, ensuring that all aspects of patient care are as up to date as possible and that any necessary FYI information has been communicated.

Education:

Bachelor's degree (or equivalent experience) in business, healthcare administration, hospitality management or a related field.

Skills:
* Excellent written and oral communication skills, with ability to present and interact with diverse groups.
* Attention to detail with the ability to analyze and interpret data.
* Bilingual or multilingual preferred. Experience: 2-3 years' experience in a hospital or healthcare system, or hospitality organization. Familiarity with Epic system.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet