PCN Outreach & Scheduling Coordinator

The Scheduler is responsible for managing the entire patient scheduling activities of the section. This involves coordinating the precertification, preauthorization, preregistration and patient reminder activity in conjunction with the scheduling.

Parttime Role .50 FTE, Benefits Eligible

Work Hours:

Hours are Monday to Friday 8am - 12pm

Work Location:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

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Nationwide Children's Hospital. A Place to Be Proud.

1. Schedules

a. Creates templates for schedules keeping in mind call schedules, monthly service schedule and vacation schedules as directed by section chief.

b. Understands different activity types and resources, i.e. procedure, new outpatient appointment, follow-up, Dublin, intra-hospital testing, etc.

c. Schedules patients as directed by physicians and nurse practitioners

d. Notifies section chief of conflicts with schedule

e. Reschedules patients when clinic is cancelled

f. Prints daily appointment schedule in advance for central registration

g. Prints schedule a week in advance and gives to appropriate party for charts to be pulled

h. Maintains statistics regarding unfilled schedules and no show rates

2. Pre-registration

a. Contacts or coordinates calls to all patients a week in advance to collect registration information

b. At the time of contact for pre-registration confirms that the patient will keep the scheduled time

3. Pre-certification

a. Reviews /coordinates list of pre-registered patients and follow-up patients to determine those individuals requiring pre-certification for clinic visit

b. Ensures that pre-certification process is completed on or prior to the visit

c. As necessary works with referring physician office

d. Ensures that ancillary pre-certification is completed when required.

4. Patient Reminders

a. Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls.

KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

1. High School graduate or equivalent. Knowledgeable in PC Operation

2. Two years previous medical secretary experience.

3. Must be able to manage daily deadlines.

4. Excellent customer service skills to interact with the public internal and external.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.