Technical Product Support Specialist- Content Platforms

Cox
$58,400.00 - $87,600.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Georgia, Norcross
Nov 22, 2024
At AJC, our mission is to be the most essential and engaging source of news and information for the people of Atlanta, Georgia, and the South. As we transform from a storied daily newspaper into a modern media company, we seek a dynamic Technical Support Specialist for Content Platforms to join our innovative team. Role Overview As the Technical Support Specialist for Content Platforms , you will play a vital role in supporting and optimizing our digital content production and delivery tools. This includes our content management system (CMS), ePaper, and news app. You will partner with Technical Product Managers and cross-functional teams to enhance user experience, drive content innovation, and ensure data integrity and security. Key Responsibilities: Subject Matter Expertise: Serve as the go-to expert for our content management system, providing insights and guidance to staff on best practices. Training & Support: Develop and conduct training sessions for newsroom staff, ensuring they are proficient in using digital tools effectively. Collaboration: Work closely with journalists and editors to identify and leverage storytelling opportunities across all AJC platforms. Strategic Implementation: Support the rapid execution of strategic priorities by addressing stakeholder requests and facilitating communication between teams. Documentation: Create and maintain comprehensive reference materials and documentation for our publishing tools to aid user understanding and efficiency. Issue Resolution: Monitor platform health and stability, acting as the primary contact for troubleshooting and resolving technical issues. Qualifications Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field. 2+ years in digital media with a focus on digital publishing (web, app, social, video, audio). Experience in an agile development environment. 1+ year working in a newsroom setting. Familiarity with content management systems, especially Arc. Proficiency with analytics tools, particularly Google Analytics 360/GA4. Outstanding communication skills; strong analytical abilities with a detail-oriented mindset; proven interpersonal effectiveness; versatile problem solver capable of balancing strategic thinking with immediate tactical responses. Experience as a Product Owner or Business Analyst is a plus. USD 58,400.00 - 87,600.00 per year Compensation: Compensation includes a base salary of $58,400.00 - $87,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.